Please Click Here to create an account

Please Click Here to reset your password.

If you are unable to reset your password please use the contact form and we will get back to you within 24 hours.

During checkout you will see an option to add your discount code. and the discount will be applied to your basket. If you have come through an affiliate link this will automatically be applied to your basket.

Only one discount code can be used per order.

Genuine codes, if typed in correctly should work on our site. If you’re trying to use a code that you’ve found on a voucher code website, it is most likely that this will not work as it’s not an authorised discount code from us.

If you’ve received a code on an email from us, then please ensure that you copy the code exactly as you see it being mindful of any spaces/upper cases.

If your code still isn’t working, then please contact us using our contact us form.

You can find any products by clicking the “search” box at the top of the website and typing in a description of the item you want.

If you are having trouble placing an order, please contact us at bark@swaggerpaws.com with a screenshot of the problem and a member of our team will look into this for you.

Yes, we offer Free Delivery to all UK addresses or you can upgrade to next day tracked delivery for £6.99.

We deliver to anywhere in the Channel Islands, UK & Europe.

FREE UK Delivery

Royal Mail 48 - Delivery within 2 - 3 working days - FREE

Expedited UK Delivery

Royal Mail 24 Tracked - Delivery within 1 - 2 working days - £6.99

EU Delivery*

International Delivery - Delivery within 5 - 7 working days - From £7.99

*For non-UK deliveries, there may be additional import taxes and duties payable on arrival in the destination country. This will vary by country, please be aware of any potential additional fees applicable to your country when placing an order with us.

If you refuse to to pay the applicable duties and taxes upon arrival at your destination country, the goods will be returned to our returns address.

Non-EU Delivery

We currently do not offer Non-EU delivery, we are hoping to enable more countries in the near future.

There are no additional taxes or duties to pay for UK deliveries.

For non-UK deliveries, there may be additional import taxes and duties payable on arrival in the destination country. This will vary by country, please be aware of any potential additional fees applicable to your country when placing an order with us.

If you refuse to to pay the applicable duties and taxes upon arrival at your destination country, the goods will be returned to our returns address.

You can see your order history when you log into your account. You will find details of what you have ordered in the Order History tab.

Please note you will need an account with us in order to view your order history.

If you placed an order without creating an account you can create an account at a later date using the same email address, the historical orders will automatically sync with your account.

If you have made a mistake on your order, whether it’s ordering the wrong item, or putting in an old delivery address, please use the contact us form or email bark@swaggerpaws.com and we will do our best to amend the order before it’s been despatched.

When your order has been dispatched, you will receive an email telling you your order is on its way. Please allow 5 working days for your order to arrive.

If your order was sent via a tracked service this email will also include a unique tracking number. If you click on that tracking number, it will show you the progress of your parcels journey with the Royal Mail.

You can also log into your account and you can track any orders not yet received through Order History

All our parcels are delivered with the Royal Mail

We cannot influence delivery times with the Royal Mail or advise the Royal Mail where to leave your parcel. In most cases, if you’re not able to accept the parcel in person, your parcel will be either left in a safe place at your property, left with a neighbour or returned to the local depot with a Royal Mail card advising what has been done with your parcel.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bark@swaggerpaws.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.